Oxean.gr is the online store for displaying and selling products via the Internet of the Greek company "KALANTZAKIS LURES E.E.", headquartered at Dolianis 64, Marousi Attica, PC. 15124, in Greece (Tax Identification Number: 801806007 / Tax Office: Marousi). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of KALANTZAKIS LURES E.E., located at the address oxean.gr.
Make sure that you agree to the following terms and conditions because any transaction you may have with us through the above website oxean.gr is governed by the following terms and conditions and your transaction with us implies acceptance of these terms.
1. TERMS
KALANTZAKIS LURES E.E. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. KALANTZAKIS LURES E.E. undertakes the obligation to inform users of any modifications as well as any changes, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.
2. INFORMATION & PRODUCTS PROVIDED
KALANTZAKIS LURES E.E. is committed to the completeness and validity of the information provided on the oxean.gr website, both with regard to the existence of the essential characteristics that are described for each product it has, as well as the accuracy of the data concerning the services provided by the online store of KALANTZAKIS LURES E.E., subject to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.
3. LIMITATION OF LIABILITY
KALANTZAKIS LURES E.E. guarantees the timely information of end consumers about their unavailability. The online store of KALANTZAKIS LURES E.E. is not responsible for any technical problems that may occur to users when attempting to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, KALANTZAKIS LURES E.E. has no responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it.
4. INTELLECTUAL PROPERTY RIGHTS
The website oxean.gr is the official website of KALANTZAKIS LURES E.E.. All content of the websites, posted by KALANTZAKIS LURES E.E., including images, graphics, photographs, drawings, texts, services provided and products, are the intellectual property of KALANTZAKIS LURES E.E. and are protected according to the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing KALANTZAKIS LURES E.E. and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of KALANTZAKIS LURES E.E. and/or oxean.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the oxean.gr websites should in no way be construed as a transfer or assignment of a license or right to use them.
5. USER OBLIGATIONS
Users of the oxean.gr websites accept that they will not use them and the online store of KALANTZAKIS LURES E.E. to send, post, email or otherwise transmit any Content that is unlawful, harmful, threatening, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise discriminatory, may cause harm to minors in any way, is not eligible for transmission under law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or hindering the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content is used to collect or store users' personal data.
6. SECURITY
KALANTZAKIS LURES E.E. recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information related to your personal information and your transactions are safe and confidential. The security of the KALANTZAKIS LURES E.E. Online Store is achieved by the following methods:
Customer Identification
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with absolutely secure access to your personal information.
You are given the opportunity to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality and concealing it from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of KALANTZAKIS LURES E.E. is not responsible for the use of the secret code by an unauthorized person. We recommend that you, for security reasons, change your password at regular intervals and avoid using the same and easily detectable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and create a password.
Ensuring the Confidentiality of the Transfer of Your Personal Data
To ensure the confidentiality of the transfer of data, we use the SSL encryption protocol. The system has been certified by the Comodo company, which specializes in transaction security issues.
Automatic Logout
If there is no activity for 20 minutes, you will be automatically logged out of the members area of the KALANTZAKIS LURES E.E. online store.
Controlled Access (firewall)
Access to the KALANTZAKIS LURES E.E. systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential data and information of the company.
Encryption
The KALANTZAKIS LURES E.E. system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The KALANTZAKIS LURES E.E. systems send you information following the same encryption process.
Wherever you enter personal data on the site (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption.
Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. When ordering and as long as the user / customer has logged in with his username and personal code to the KALANTZAKIS LURES E.E. online store, all communication between your computer and the KALANTZAKIS LURES E.E. systems is encrypted using a key. That is, every time you send information to the system, your browser first encrypts it using a key and then sends it to the system
The KALANTZAKIS LURES E.E. system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. KALANTZAKIS LURES E.E. systems send you information following the same encryption process.
Transaction Confidentiality
Maintaining confidentiality is self-evident. The same basic principles that govern classic transactions also apply in the case of e-commerce. All information transmitted by the user/member to KALANTZAKIS LURES E.E. is confidential and KALANTZAKIS LURES E.E. has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only whenever this is necessary, e.g. to process your requests.
KALANTZAKIS LURES E.E. does not disclose customer information and their transactions, unless it has written authorization from you or is required by a court decision or decision of another public authority.
In the event that KALANTZAKIS LURES E.E. uses third parties to support its systems, it ensures confidentiality.
Without prejudice to the provisions of chapter 7 hereof, which concerns Personal Data, you may request any information held about you as well as their correction in the event that you can document the existence of an error.
For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to third parties.
7. PROTECTION OF PERSONAL DATA
During your visit to the pages of oxean.gr, you may be asked to provide personal information that concerns you (name, surname, profession, email address, product shipping address, etc.) as a rule in order to process your orders or to provide our services. Any personal data that you provide anywhere on the pages and services of the website oxean.gr are kept exclusively and only for reasons related to your transactions with us, the improvement of the services provided and the assurance of the operation of the respective service and are not allowed to be used by any third party (except where provided by Law to the competent authorities only).
In any case, the employees of KALANTZAKIS LURES E.E. who have access to your personal data are specific and access by unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to companies collaborating with KALANTZAKIS LURES E.E., for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any unlawful processing.
For any question or suggestion or statement related to these issues, please contact us using the special contact form provided in the link below https://oxean.gr/index.php?route=information/contact.
At any time, the user reserves the right to be informed or to object to the further processing of his/her data in accordance with the applicable legislation for the protection of personal data.
8. PURCHASE OF PRODUCTS
Our goal is to get to the final product quickly and without difficulty. In case you are looking for something specific, use the search, which will lead you directly to your specific choice.
KALANTZAKIS LURES E.E. makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we invite you to contact the Customer Service Department at (+30) 210 80 66 528 or via the email form on the website if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with your order.
We also recommend that you visit the help & terms of use section before making purchases from our online store, where you will find useful information about the process and how to purchase products.
After placing your order, you will receive an automated e-mail that will indicate the details of your order. After the order has been processed by the oxean.gr online shopping department, you will receive a second and confirmation e-mail with the products that will be sent to you. From this point on, the contract between us is concluded.
During the progress of your order, you will receive a series of automated e-mails that will indicate the progress of the order. These messages concern the following steps:
Order receipt: When your order has been received by us
Order processing: When your order is checked for correctness.
Order shipment: When your order has been sent by us to you or you have successfully received it from our store.
In case your order has any pending issues, you will be sent a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have provided us with when registering or placing the order on our site.
There is no way to disable these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any case on time. Exceptions are products with the delivery status Pre-orders, Expected Soon and On Order, for which there is a separate delivery notification.
9. RIGHT OF RETURN
You may return a product and we will refund the price if you notify us in writing, via the contact form https://oxean.gr/index.php?route=information/contact or by telephone by calling the Customer Service Department at (+30) 210 80 66 528, of your decision within 14 calendar days from the receipt of the product by you or a third party you indicate. In case you order a batch of products, the deadline starts when you receive the last product or upon delivery of the product in case of periodic services. By exercising the right of withdrawal, you are obliged to return the product to us in the perfect condition in which it was delivered to you or to provide us with clear and indisputable evidence that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid to us. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts and of course be in the condition in which you purchased them from us (closed/sealed packaging). The shipping costs of returning the product are not covered by KALANTZAKIS LURES E.E. and are borne by the customer. The money returned by KALANTZAKIS LURES E.E. does not include initial shipping costs to you if they exceed the cost of universal postal service.
You are not entitled to withdrawal in the cases of article 3l of law 2251/94 and in any other case where this is provided for by law or this in accordance with the law.
10. SUPPLIER'S LIABILITY AND WARRANTY. SELLER'S LIABILITY FOR DEFECTS.
1. The manufacturer of each product you purchase is liable for any damage resulting from a defect in its product. Any agreement limiting or exempting the manufacturer from its liability is void. Claims against the manufacturer for damages are time-barred three years after the injured party became aware or should have become aware of the damage, the defect and the identity of the manufacturer. After ten years from the release of the specific product, the rights of the injured party against the manufacturer are extinguished. In case of doubt as to the identity of the manufacturer of a product you purchased from us, please inform us.
2. Each durable consumer good is accompanied by a written guarantee from the manufacturer of the product or from the company that imported the product into the EU or from the company that affixes its marks to the product and appears as the manufacturer (hereinafter referred to as “the Supplier”). Please pay particular attention to the terms of the guarantee provided by the Supplier as well as to the other accompanying documents and information that are included in the products under the Supplier’s responsibility, especially those concerning information on the safe use and maintenance of the products. We particularly emphasize the following:
3. The supplier must provide the consumer with clear and complete instructions in writing, in the Greek language or with internationally established symbols, for the safe use, maintenance, upkeep and full exploitation of the product and information on the risks during its use and maintenance.
4. The guarantee must include, in simple, legible and understandable language in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its precise content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be voided by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the probable life of the product. The probable life of the product is the reasonably expected time during which the product can be used in accordance with its intended purpose, even after repair or replacement of spare parts, until wear and tear from regular use renders the product useless or its further use economically unprofitable. In particular, for cutting-edge products, the duration of the warranty must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is shorter than their probable lifespan. If during the warranty period a defect appears in the product and the supplier refuses or delays the repair beyond the time necessary in each case, the consumer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for the duration of the repair. The Supplier's breach of its obligations does not affect the validity of the warranty, which the consumer may invoke and require the Supplier to comply with. In case of replacement of the product or its spare part, the warranty is automatically renewed for its entire duration with respect to the new product or spare part.
5. In addition to and apart from the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan. Also, the Supplier must ensure to consumers the possibility of supplying spare parts and other products, if any, required for their use according to their intended purpose, for the entire probable lifespan.
6. In application of the above provisions, KALANTZAKIS LURES E.E., provided that it is a Supplier of a product, as defined above, will provide you with every possible assistance for the fulfillment of the terms of the Supplier's warranty, without charge to you. This is regardless of out-of-warranty maintenance services, which we can provide to you on a case-by-case basis at the applicable charge.
7. Finally, KALANTZAKIS LURES E.E. has all the obligations towards you provided for in the Civil Code for the seller. Especially in the event of a defect in the product we sell you, you can (a) request its repair without charge or its replacement with another one unless this is impossible or requires disproportionate expenses (b) request a reduction in the price and (c) withdraw, unless it is an insignificant real defect. The above obligations do not exist in the event that the defect has been caused by you, or by force majeure in the narrow or broad sense. In any case, the products must be accompanied by the necessary legal documents and receipts, which are also valid for Warranty coverage and are not transferred from buyer to buyer. These obligations in any case expire within two years.
11. ORDER CANCELLATION
If the online order has been completed but the product has not yet been shipped, you can call 210 80 66 528 and one of our salespeople will take care of the cancellation of your order. If you have received the product, call us at 210 80 66 528 or contact us via the website's email form, explaining the reason for which you wish to cancel the order. One of our salespeople will serve you immediately and inform you of all your options.
12. PAYMENT METHODS
a) Payment by Credit Card:
Payment by Credit Card: The online store of KALANTZAKIS LURES E.E. accepts all Visa, Mastercard, American Express and DINERS credit cards. Your transactions in our online store are protected by the highest online security systems (SSL and digital certification) which guarantee a secure transaction environment in the largest businesses in the world. In any case, the 2,000+ visitors per day and the operation of our online store since 2005 guarantee the security of your transactions. For purchases with your credit card, follow the instructions in our online store. You will be asked to complete the order form and the number and expiration date as well as the 3-digit number (CVV) that is written on the back of your credit card. In the event that you choose to pay by credit card, you must be present upon receipt of your order, having your credit card and your ID with you. In this case (i.e. payment via credit card) the receipt of the order by a third party who shows the credit card and wishes to pay with it for you is not allowed. In case the order is made in the details and on behalf of a company, then the credit card you use must be a corporate one. That is, it must have been issued in the details of the respective company. When receiving the order, the holder of the corporate credit card must also be present, with the card and his/her ID.
b) Payment upon receipt of the order at your place (cash on delivery) with an additional cost of 2€:
Pay our company's partner upon delivery of your order at your place. The cash on delivery payment method is valid for all of Greece. According to the current tax regulations, invoices worth more than €1,500 (including VAT) to individuals (Retail Receipt) and invoices worth more than €500 (before VAT) to professionals/businesses (Sales Invoice) should be paid ONLY in the following ways:
Charge to credit or debit card
c) Receipt and payment of your order:
In the final stage of completing the order, select “Pickup from store” in the Shipping Method. If the products are immediately available, then you can immediately pick them up from our store. Payment for the order will be made at the store’s cashier upon receipt. In case you choose to pay for your order by credit card, we inform you that the charge will be made in the store. You must have your credit card and ID (or passport) with you when paying for your order at the store's cashier.
13. DIFFERENCE BETWEEN STORE PRICE AND ONLINE STORE PRICE
The product pricing policy of KALANTZAKIS LURES E.E. is the same in all our distribution channels: store, catalogs, online store. In any case, although we make every effort to accurately indicate the information and prices listed in our online store, we cannot exclude the possibility of typographical or technical errors in product prices and features.
14. ORDER / PRODUCT DELIVERY / SHIPPING COSTS
Order completion:
Once you place your order, you will see the following message (example): “YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is 8114. Please check your email. We have sent you a confirmation email with the details of your order.”
Delivery dates and times:
Delivery days are from Monday to Friday according to the delivery times of the respective shipping company or courier.
Product pickup:
Place your order by 15:00 Monday to Friday and our company will ship your order to you on the same day. Orders received after 15:00 will be shipped the next business day.
15. ORDER DELAY
Your order may be delayed for the following reasons:
The product has been delayed in being shipped by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, whether domestic or international. However, there are cases where an order may be "stuck" at customs or in transit, resulting in us not having it in our warehouses when we expect it. In such a case, we will contact you to ask if you want us to deliver the order without this product or to suggest an alternative. We will send this item to you immediately after receiving it in our warehouses.
The product you ordered has already been discontinued and is not available: Among the products we display in our online store, there are rare cases where their supplier suddenly and without warning announces that they are discontinuing them. In this case, an employee of our company will contact you immediately to provide you with all the alternative solutions.
In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
In the event that it is impossible to contact you by telephone and/or by e-mail (if a problem occurs with your order, either in relation to the product or in relation to its payment) because, for example, your information that you have registered is not correctly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.
16. NEWSLETTERS
1. Oxean.gr periodically sends newsletters.
2. Oxean.gr is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISPs (Internet Service providers) for delivery
3. Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
4. Put the oxean.gr mailing address in your safe list.
5. In case you wish to no longer receive newsletters or wish to unsubscribe from the KALANTZAKIS LURES E.E. newsletter system altogether, you can inform us using the site's contact form.
6. KALANTZAKIS LURES E.E. uses a provider (3rd party company) for the identification (tracking) of newsletter recipients. Does not provide information about name, surname, residential address to third parties
7. Information from KALANTZAKIS LURES E.E. is provided only if you choose it and for as long as you wish. On the contrary, if you have placed an order with KALANTZAKIS LURES E.E. using our site, we send automated information messages (emails) regarding the progress of your order. There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction.
It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay.
17. PRODUCT REVIEWS
By submitting your review and presentation to oxean.gr, you agree and warrant that:
The content of the presentation is your own creation and is not the intellectual property of a third party.
The presentation does not contain abusive, religious or racist comments, insults to other members of oxean.gr and third party reviews, discussions of pirated software, illegal activities or intentional abuse of the warranty and terms of use of the product.
Your writings concern the product of the review, do not refer to the pricing of the product and are not misleading or constitute an intentional defamation of it.
The presentation does not include email addresses, personal information of third parties, phone numbers, links from stores, malicious websites or websites with content that does not concern the product of the presentation.
You do not publish multiple identical presentations (spamming).
You agree that KALANTZAKIS LURES E.E. (including all officers, employees and associates of the company) is not responsible for any legal or non-legal matter, natural or legal person, arising as a result of ignoring the above Terms of Use.
For each presentation and evaluation that you submit, you give KALANTZAKIS LURES E.E. full ownership of this material to copy, modify, delete in its entirety, adopt, publish, translate, use in any electronic or printed form and sell it, without having any intellectual property rights over it.
Each presentation and evaluation may be used as KALANTZAKIS LURES E.E. deems fit. KALANTZAKIS LURES E.E. has the irrevocable right to change, modify or delete any form of material published on oxean.gr and its subpages, if it considers that its content constitutes an abuse of the above Terms of Use.
KALANTZAKIS LURES E.E. does not guarantee that you will always have the ability to modify or delete the material you uploaded through oxean.gr. However, KALANTZAKIS LURES E.E. has the right to remove or refuse to publish a presentation and review for any reason.
By writing a review or presentation on oxean.gr you acknowledge that you are solely responsible for its content and not KALANTZAKIS LURES E.E..
By providing your email address along with the presentation and review of a product, you accept that KALANTZAKIS LURES E.E. has the right to use it to contact you about the status of the presentation or review and for other administrative purposes.
Please do not use greeklish. Make your review easy to read and understand using Greek characters.
Tips for writing presentations (reviews)
To see your presentation (review) uploaded to oxean.gr, we advise you to follow the following simple rules:
Have actually used the product before writing your comments
Focus on the product's features and not on its pricing or advertising
Avoid using inappropriate comments, information about other companies and websites, as well as personal information, yours or that of third parties: KALANTZAKIS LURES E.E. wants to protect your anonymity
Do you have a comment, question or issue that does not concern product presentations and reviews? Please contact us.